Lynn is an Airbnb cleaner who enjoys cleaning, organizing, and staying busy. She finds that neu is helping her achieve her goals, specifically her financial goals. We recently sat down with her to get insight into why she chose to work with neu.
Here’s what she had to say:
Lynn, how did you first learn about neu?
I discovered neu through another customer who cleaned for neu. She was very energetic and welcoming. She told me that I would love the company and I really do!
What was the reason for wanting to work with neu?
Before working for neu, I kept running into roadblocks. I was trying really hard to find my fit and every company that I worked for before neu just wasn’t right. I chose to work with neu because it was consistent, I learned a lot and had great people behind me to help me along and to teach me. I just really like the patience of the company.
What are the qualities you look for in a service like neu?
One of the greatest benefits of working with neu is the patience of the staff and the education I’ve received through my work as a cleaner. The staff has taught me a lot about customer service, how to clean Airbnbs, and how to do it with a lot of pride. They have been so patient with me learning how to slow down, take my time, and figure things out.
What would prevent you from using a service like neu?
If the work, communication, and overall team [are] inconsistent. If I had known about neu, I would have used neu sooner. It put my fears to rest that I have steady work. If the team was not consistently supportive, it would make my job harder. But the staff at neu has proven that they are reliable. A few Sundays ago, I didn’t have garbage bags, I think, or pillowcases, so I contacted neu and someone came all the way to Magnolia and brought my supplies to me so I wouldn’t have to drive back to the office downtown. That was impressive to me.
How would you describe neu to someone who has never heard of us before?
Neu is a young, new, and growing company that is excited about solving problems quickly. No one here gets all worked up about having problems that contribute to a nice work atmosphere. Everyone is very helpful, they listen to me and my ideas as a customer.
What would you say to someone looking to work with neu?
Had I known about neu earlier, I would have started working with them earlier. Things were difficult for me but once I came to neu, things have been a lot better for me. I love the administrative and management team at neu, everyone is so helpful and patient, and it’s just a great company to work for. We seem like a big, happy family. What surprised me the most is the work that I see the team put in. The hard work the team puts in is amazing to me. As an employee, I like that they take into consideration my suggestions, they listen to me.
I believe in this service, I like the way this service runs. I have let a couple [of] people know about neu and when I believe in something, I like to share with other people.
