Marlow is a real estate broker with Windermere Real Estate in Seattle. She has been in real estate for over thirty years, has had a number of executive guest rentals over the years, and in the past few years has been using the Airbnb platform. She has been using neu as a host for about a year now. We sat down with her recently to get more insight on why she uses neu.
Here’s what she had to say:
Marlow, why do you use neu?
I had a bed and breakfast in the ’80s and since then I’ve always had furnished guest rentals or AirBnbs. But I’ve either cleaned them myself or had people who’d stay for months or years even, so I didn’t have a turnover. It was just with the Airbnb platform that I realized that I couldn’t keep up with all the maintenance myself.
How did you learn about neu?
I think I probably just Google’d it: “cleaning purposes for Airbnb.” I used to use another company called, Pillow a few years ago because I had eight other Airbnb’s or as I call them, “executive guest rentals,” and got varied results. I knew there were companies out there but I wanted something that was more organized and I didn’t want to go through a cleaning service that didn’t understand the business. But when I saw the neu website, it seemed like this company would help me kind of figure everything out. And indeed, the owner had their own Airbnb so they realized the issues that were involved.
You mentioned that prior to using neu, you used Pillow as your cleaning service. How would you describe your experience with your previous solution compared to neu?
Well, Pillow is headquartered in San Francisco and so they were contracting out all these services and it was clear that it was just a “churn and burn” kind of process [for hiring their cleaners]. They didn’t seem to care about how to make it function correctly, about their customer service, and hospitality. Whereas with neu, the staff [has] experience specifically with Airbnb so they understand the importance of customer satisfaction, getting those five stars and you know becoming a Superhost. They cared, they understood, and [it] just seemed more hands-on.
Since using neu, what features have you appreciated the most?
I love the linen service and that has made my life so much easier. I also like that the goal is to make it totally automated. I love that you’re aiming towards getting this to be a technology platform versus a cleaning service because I can clean it myself if worst comes to worst which I have done. But I can’t automate it. So if we can get it automated with that seamless cleaning, almost as if it is on the back end. So, I love the goal of technology and I’m willing to go along on the ride.
So then, how would you describe neu to someone who has never heard of us and is looking to use neu?
Neu is an Airbnb cleaning service. It takes care of all the mundane issues with turning over your Airbnb.
