Karen is an Airbnb host and reporter. Her house is segmented where she lives upstairs and Airbnb’s the space beneath it. She also has a second home that she Airbnb’s. Karen has been a customer for a little less than a year. We recently sat down with her to get some insight on why she uses neu.
Here’s what she had to say:
Karen, how did you first discover neu?
I was bringing my first Airbnb online and was just figuring out how to do it. So, I did a Google search and talked to a number of different short-term rental cleaning services. For a while, I just did the cleaning myself but when I was ready to step back from that level of involvement, I called neu and brought them on board.
Before joining, what were some of the factors driving your decision making?
I was looking for [a] price, to make sure that I could cover my costs. I was also looking for reliability, that was the other thing that I was seeing and hearing a lot in the online chat rooms, was just making sure that people were reliable and that they were going to show up to clean.
Outside of price and reliability, Karen, what led you to use neu?
What made me finally decide to go with neu was when I had the first round of conversations with the different cleaning services in January of 2019, I just liked the staff. They spent time with me on the phone and talked to me about not just the cleaning part of it but he made some suggestions and recommendations about other things. I just got the sense that they weren’t just trying to get me on board to have as a customer, they were interested in my overall success. They pointed me in directions on a number of other things and it just seemed like a good fit. The level of interaction, the level of involvement, their interest in my success all contributed to wanting to work with neu.
How would you describe neu to someone who has never heard of us before?
Neu is just a solid, reliable, good cleaning service.
What would you say to someone looking to work with neu?
I have said this to several people actually. When you can’t do everything yourself all the time, you can rely on neu to provide a good, solid service.