Gabrielle is an Airbnb host who typically works from home. Wanting an additional revenue source, she has a separate basement unit that she built specifically to list on Airbnb. Although on-site, she uses neu whenever she needs a break or simply when she doesn’t feel like doing it herself and has been a customer since late last year.
Here’s what she had to say:
Gabrielle, how did you first discover neu?
I don’t quite remember. I feel like I was probably Googling for Airbnb cleaners.
What was the reason for wanting to use neu?
I’m pretty particular about how I want things cleaned and I decided to do it myself. I didn’t hire a cleaner for my Airbnb for the first year because I didn’t want to lose any reviews due to cleaning issues. But then I’d be in a job site across town and all of a sudden, my Airbnb needed cleaning and then I’d spend four hours cleaning and sweating, so I was just exhausted. I needed help, I started with neu and now I’m good.
What features are the most attractive to you about neu?
One of the things that I first read about neu that stood out to me and made me call neu was that you really understood how Airbnb works, how a single hair can affect your ratings and ultimately affect your bookings. So, I got the impression that you guys were hiring to clean, you were expressing the importance of those things. So I guess to me, the foremost important thing is understanding the importance of details and how it relates to ratings. Neu is also price reasonable so I can pass the fee along to my guests.
How would you describe neu to someone who has never heard of us before?
I would say neu has a quality product that works really well with short-term rentals.
What would you say to someone looking to work with neu?
I would definitely recommend neu as an Airbnb service.
