Robert is an Airbnb host who also works for a kosher plant. He’s also a Rabbi, husband, and father of nine. All of his kids were raised in his main house where he built an Accessory Dwelling Unit (ADU) on the lower level, initially to accommodate his family. Now, he uses the property as a vacation rental and secondary source of income. He has used neu for his cleaning needs for over 2 years. We recently sat down with him to get some insight into why he uses neu.
Here’s what he had to say:
Robert, how did you first discover neu?
I had just gotten an Airbnb and was looking around the web when I saw that somebody said neu was perfect for Airbnb. I did some investigating and decided to try it out.
When searching for a solution, what specifically were you looking for?
I was trying to find a cleaning service for my Airbnb and had no experience with people in this business. I had never tried a service like neu but did use maid services that were just charging a lot of money and I had no control over who or where it went to. So, I tried neu and I was happy.
Since joining, what are the things that you’ve appreciated most?
Communication is very important to me. Any and all problems I had regarding communication with neu has been fixed with the Operations team. As long as problems are being solved and addressed, I’m a pretty easy guy. I’d rather be loyal to somebody and work with them especially if they are starting out because neu is a wonderful service. The process has to be automatic, I don’t want to worry about it.
How would you describe neu to someone who has never heard of us before?
I would say neu is a fantastic service and an honest company. They remove the hassle of having to manage an Airbnb.
What would you say to someone looking to use neu?
When I was looking for a cleaning service, I tried neu first so I don’t even know how many other services are out there but I was happy from the start. They’re getting better and better as time goes on and I’m happy to be a customer.
