Suzanna or “Suzi” is a professional housekeeper, business owner, wife, and phenomenal mother of five. As a cleaner customer, she’s used neu for nearly a year. We recently sat down with her to get some insight on why she uses neu.
Here’s what she had to say:
Suzi, why do you use neu?
Housekeeping is my line of work so that’s why I initially wanted to find work on neu. I found neu by looking for a part-time contracting job to fill-in empty spots in my calendar. I’ve only recently started working as a contractor for Airbnb and found that it’s so much easier on the body than traditional house cleaning.
What were some of the things that you found most attractive about us?
Flexibility is important to me because I have five children at home and married. It’s really important for me to be able to have a healthy work-life balance.
As an active user and customer, what are the best parts of using neu?
When you have kids, sometimes you wake up and you have a sick child and your plans are interrupted. When this happened to me, I really liked how neu would come together and cover a position for me. I loved how even though I wasn’t available for certain weeks, it didn’t mean that I lost my job the next week. It really is the flexible schedule that I need.
Another thing I like about neu is that I feel like they would back me up as long as I was doing my job. They back me up as their contractor and try to work out problems rather than pointing fingers at whose fault it is.
Prior to using neu, did you try anything else? If so, what was your experience like?
Actually, I have experience working for another company and they really were not flexible. Once you were scheduled for a cleaning assignment, regardless of your availability, you had to be available that day, or else it meant being written up or losing your job. I left because of that lack of flexibility and [a] sense of teamwork.
The other issue I had with the other company was their lack of communication. Whereas with neu, I have their personal numbers, I have email addresses and I don’t have to wait on an automated system to talk to a person if I have a complaint or if something went wrong.
At the other company, it was obvious that I was seen as expendable. Since so many people were applying and many people will take jobs, I felt like you were so easily replaced. But at neu, they truly value you. They know how to be productive and professional by solving problems rather than focusing on who to blame it on. It really eliminates the stress and uncertainty of “am I not good enough?” Neu stands up for you because they value me as a customer.
How would you describe neu to someone who has never heard of us before?
Neu is a fast-growing company that is flexible and they work with you at your pace.
What would you say to another service professional that’s considering using neu?
I would let them know that this team is fantastic and that they always want your input on how business is going. They’re concerned about how you feel about the system, they are always open to new ideas. Neu is a great podium for you to be able to provide for you and your family. It’s a great feeling to know that you have the flexibility to make sure you’re taking care of yourself and not dying working for a company.
